Azure Proactive Customer Management

Azure Proactive Customer Management generates insights from churn detection, client activity monitoring and product recommendations. It then delivers a prioritized customer contact list, why they should be contacted, recommended actions and a call outcome logging system.

Value of proactive customer management:

• Increased revenue per customer, increased customer satisfaction and reduction in churn.
• Anticipation - move away from reactively responding to calls to proactively managing calls.
• Prioritise the order of calls based on value. Identify and minimise customer value at risk.
• Map insights to action, and align to promotions and pricing policies.
• Create a virtuous learning loop for insights and successful actions.

Azure Proactive Customer Management builds on: Azure Cloud, Azure Machine Learning, Synapse, Power BI, Power Apps and Power Automate. We also have easy connectors to align with existing activities and processes with Customer Relationship Management (CRM) systems and other customer support applications.

Please get in touch for a full demonstration. We would love to discuss how we can help tailor Azure Proactive Customer Management to meet your specific needs.

Azure Proactive Customer Management: Limited Demonstrator